Last Updated: April 2026
These documents were prepared using attorney-curated templates and adapted for ChurnAlert. We recommend consulting a qualified Alberta lawyer to ensure these documents meet your specific needs.
PLEASE CAREFULLY READ THESE TERMS OF SERVICE IN THEIR ENTIRETY BEFORE ACCESSING OR USING THIS SITE OR OUR SERVICES.
The terms “we,” “us,” “our,” and “Company” refer to Danielle Doerksen operating as ChurnAlert, based in the Province of Alberta, Canada. The terms “user,” “you,” and “your” refer to site visitors, account holders, and purchasers of our Services. These Terms of Service (“Terms” or “Agreement”) govern your use of and access to our website, associated websites, and any emails or applications (collectively “Site”) and your use or purchase of our Services.
The term “Service” or “Services” shall include all features and functionality provided by ChurnAlert, including but not limited to churn risk scoring, Stripe customer synchronization, JavaScript tracking snippet, and weekly Monday morning email digest reports.
IF YOU ACCESS OR USE ANY PART OF THIS SITE, OR PURCHASE, ACCESS, OR USE ANY OF OUR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS CONTAINED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THIS SITE OR ACCESS OR USE ANY SERVICES PROVIDED BY US.
We may, in our sole discretion, revise or update this Agreement by posting an amended page on the Site. Any changes will take effect as provided in the Changes to Terms section below. Your continued use of our Site or Services following the posting of changes constitutes your acceptance of those changes.
We reserve the right to refuse service to anyone for any reason at any time.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
Informational Purposes Only. The information provided through our Services, including churn risk scores and at-risk customer rankings, is provided for informational and operational purposes only. Churn risk scores are statistical estimates based on available data and do not constitute guarantees of future customer behavior. You should not rely solely on ChurnAlert data when making business decisions. You understand that the Company does not and will not provide any form of financial, legal, or professional business advice.
Age Requirements. Our Site, Content and Services are directed solely to persons who are 18 years of age or older. You must be at least 18 years of age to gain access to our Site and Services. If you are under 18 years of age, please stop and do not use, view, purchase or otherwise access this Site or our Services.
Assumption of Risk. You use this Site and our Services at your own risk. Your use of our Services is solely voluntary, and you accept that we are not responsible or liable for any harm or damages to you, your business, or your finances caused by or resulting from your use of our Site or Services, including any business decisions you make based on our churn predictions.
Severability. If any term or provision in this Agreement is found to be unlawful, void or unenforceable, then that term or provision will be deemed severable from this Agreement and will not affect the validity or enforceability of the remaining terms and provisions.
Prompt Enforcement. The failure of either party to promptly enforce this Agreement or any of its terms shall not be deemed to be a waiver of enforcement or implied modification of the Agreement.
Termination. We reserve the right, in our sole discretion, to immediately terminate your use of or access to our Site or Services for any reason. We may revoke your access without notice to you for serious violations of these Terms.
Account Creation. You are required to provide your email address and create a password to use our Services. You agree that any registration information you give to the Company will always be accurate, correct, and up to date. You are responsible for keeping your account login credentials secure and for all activity that occurs under your account. If you suspect any unauthorized use of your account or any security breach, you agree to notify us immediately at hello@churnalert.ca and change your password. We are not liable for any loss or damage resulting from your failure to safeguard your login information. Your account is personal to you and should not be shared with others. Any violation of these Terms are grounds for termination of your account at our discretion.
Email Communications. By creating an account with ChurnAlert, you consent to receiving electronic communications from us, including your weekly Monday morning digest emails, account notices, and service updates. These emails will be sent to the email address you provided. You can opt out of digest emails at any time by clicking the unsubscribe link or by adjusting your notification preferences in your account Settings. Non-promotional emails related to your account, billing, or security may still be sent.
Sale of Business or Assets. In the event that the Company or substantially all of its assets are sold or disposed of as a going concern, whether by merger, sale of assets or otherwise, the information we have collected about you may be one of the assets transferred in connection with that transaction. We will notify you before this happens.
Entire Agreement. This Agreement, which includes these Terms of Service and our Privacy Policy, constitutes the entire agreement between us and you as it relates to your use and access to our Site and Services.
Incorporation of Privacy Policy. The Company respects the privacy of its users. Please refer to our Privacy Policy at churnalert.ca/privacy, which explains how we collect, use, and disclose information that pertains to your privacy and which is incorporated herein by reference. When you access or use our Site or Services, you signify your agreement to the Privacy Policy.
Force Majeure. Neither Party shall be held liable or responsible to the other party nor be deemed to have defaulted under or breached this Agreement for failure or delay in performing any obligation under these Terms when such failure or delay is caused by or results from causes beyond the reasonable control of the affected Party, including but not limited to fire, floods, embargoes, war, acts of war, insurrections, riots, strikes, pandemics, epidemics, national emergencies, server related issues such as data breaches or cloud storage disturbances, power outages, disruptions to internet services, or acts of God (“Force Majeure Events”). Either Party shall provide the other party with prompt written notice of any delay or failure to perform that occurs by reason of Force Majeure Events. If the Force Majeure Event continues for more than thirty (30) days, either party may terminate this Agreement upon written notice to the other party.
By using our Site and Services, you agree to adhere to the following Rules of Conduct. If you violate these Rules of Conduct, we reserve the right to remove you and any access you may have to our Site and Services. Whether conduct violates our Rules of Conduct will be determined in our sole discretion.
No Illegal Activity: You may not use the Site or Services for any illegal activity, including any conduct that violates any applicable federal, provincial, local, or international law or regulation.
No Fraud: Fraudulent activities in any capacity are strictly prohibited.
No Bad Conduct: You may not use our Site or Services to transmit, distribute, or otherwise expose our Site or its users to viruses, worms, or any other code that may be deemed dangerous, harmful, or destructive. You are not allowed to modify, reverse engineer, frame, mirror, or adapt any portion of the Site or Services.
No Spamming: You may not use our Site or Services to engage in any activities that will result in sending spam to anyone.
No Exploitation: You may not collect other users’ personal or non-personal information without our express consent. You may not license, sell, resell, transfer or exploit your use or access to the Site or Services.
No Impersonation: You may not create a false identity or user account, impersonate another person or entity, or misrepresent yourself in any way to us.
No Data Mining or Bots: You may not use any data mining, robots, or similar data gathering or extraction methods.
No Prohibited Use: You may not use our Site or Services for any purposes other than intended, including but not limited to reselling or white-labelling the Services to third parties.
No Unauthorized Data Processing: You may not use our Services to process personal data of individuals whose data you do not have the legal right to collect, store, or process under applicable privacy laws including PIPEDA.
This Site and its Content are protected by the copyright laws of Canada. You understand that the Company owns the Site, Services, and all Content, which constitute our intellectual property.
We grant you one limited, non-assignable, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and Services subject to this Agreement. Any violation of the terms set forth in this Agreement is cause for immediate termination of this limited license and may result in legal action.
You agree to not use, copy, frame, mirror, link to or make similar use of any part of our Site or Services without our express written consent.
If you believe that our Site or Content infringes a copyright of yours, please contact us at hello@churnalert.ca and our designated agent under Canada’s Copyright Act will address your concerns.
ChurnAlert™ and all related names and assets are the intellectual property of Danielle Doerksen operating as ChurnAlert. Any unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal action under applicable Canadian trademark law.
Our Site or Services may contain links to other websites or third-party services. These links are provided for convenience only. We do not endorse or verify the accuracy of information contained on third-party websites. We bear no liability with respect to any third-party product, service, or experience. Any questions or concerns regarding a third-party website or resource should be directed to that third party.
Our Services integrate with the following third-party services: Stripe (payment processing and customer data), Supabase (database), Resend (email delivery), and Vercel (hosting). Your use of these integrated services is also subject to their respective terms of service and privacy policies.
Occasionally there may be information on or in our Site or Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct these errors, inaccuracies, or omissions at any time without prior notice. We disclaim all liability for any inaccuracies, errors or omissions in that information.
You agree to defend, indemnify, and hold harmless the Company, its representatives, affiliates, and agents from and against any and all claims, losses, costs, damages, liabilities and expenses (including attorney’s fees) arising from: your activities in connection with our Site or Services; your violations of these Terms; your improper or unauthorized use of our Site or Services; any claims that you transmit through or in connection with our Site or Services that infringes intellectual property, privacy or other third-party rights; any violation of applicable laws including privacy laws such as PIPEDA by you in connection with your use of our Services; or any unlawful or illegal conduct engaged by you in connection with the use of or access to our Site or Services. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us.
Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF THE PROVINCE OF ALBERTA AND APPLICABLE FEDERAL LAWS OF CANADA, IN NO EVENT SHALL THE COMPANY, ITS REPRESENTATIVES AND/OR AGENTS, ITS PROVIDERS OR OTHER THIRD-PARTIES BE LIABLE FOR ANY DAMAGE WHATSOEVER RESULTING FROM OR RELATED TO YOUR USE OF OR ACCESS TO OUR SITE OR SERVICES. YOU AGREE TO ABSOLVE US FROM ANY AND ALL DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE AND/OR ACCESS TO OUR SITE AND SERVICES. IN ANY EVENT, OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO CHURNALERT IN THE THREE (3) MONTHS PRIOR TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Disclaimer of Warranties. WITHOUT LIMITING THE FOREGOING, THIS SITE AND SERVICES ARE PROVIDED TO YOU “AS IS” AND THE COMPANY SPECIFICALLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ACCESS TO THIS SITE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CHURN RISK SCORES OR PREDICTIONS GENERATED BY OUR SERVICES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
We reserve the right to modify or discontinue, either temporarily or permanently, the Site and Services at any time, without notice. We will not be liable to you or third-parties for any such modification, termination, or discontinuance.
By purchasing a subscription to ChurnAlert, you are expressly consenting to these additional Terms of Purchase. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU SHOULD NOT PURCHASE OR USE OUR SERVICES.
Subscription and Billing. ChurnAlert is offered on a subscription basis at $49.00 CAD per month (plus applicable taxes including GST/HST) following a fourteen (14) day free trial period. By subscribing, you authorize the Company and its payment processor, Stripe, to charge your credit card or debit card on a monthly basis commencing at the end of the free trial period. The billing cycle will commence on the date your trial ends and continue at monthly intervals until you cancel your subscription.
Free Trial. Your subscription begins with a fourteen (14) day free trial. A valid credit card is required to commence the free trial period. You will not be charged during the free trial period. If you do not cancel your subscription before the end of the fourteen (14) day free trial period, your credit card will be automatically charged the applicable monthly subscription fee.
Cancellation. You may cancel your subscription at any time by accessing the billing portal within your account Settings page. Your cancellation will take effect at the end of the then-current billing cycle. You will continue to have access to the Services until the end of the billing period in which you cancel. We recommend canceling at least 48 hours before the end of the then-current billing cycle to avoid unnecessary charges. After cancellation is complete: you will lose access to all Services and your account data; no refunds will be issued for any remaining time in the current billing cycle; and your data will be deleted from our systems within thirty (30) days of the end of your subscription.
No Refund Policy. All subscription fees are non-refundable. We do not provide refunds or credits for any partial subscription periods, unused service periods, or for periods where you did not use the Services.
Price Changes. We reserve the right to change our subscription pricing at any time. We will provide you with at least thirty (30) days written notice by email before any price changes take effect. If you do not agree to the new pricing, you may cancel your subscription before the price change takes effect.
Taxes. Prices are listed in Canadian dollars (CAD). GST/HST and any other applicable Canadian taxes will be added to your subscription fee where required by law.
Payment Terms. If you pay by credit or debit card, you authorize and provide permission for us and our payment processor, Stripe, to charge your card in the amount owed. You represent and warrant that you have the legal right and authority to use the payment method provided. You agree not to dispute any charges made to your card through our billing system. If you inadvertently do so, you agree to immediately cancel or withdraw such a dispute.
Your Data and Stripe API Key. By connecting your Stripe account to ChurnAlert, you represent and warrant that: (a) you are the authorized owner or administrator of the Stripe account; (b) you have the legal right to provide us with access to your Stripe customer data; (c) your use of ChurnAlert complies with all applicable laws including PIPEDA and any privacy obligations you have to your own customers.
You retain full ownership of all customer data you upload, sync, or otherwise provide to ChurnAlert through our Services (“Your Data”). You grant ChurnAlert a limited, non-exclusive, non-transferable license to access, store, and process Your Data solely for the purpose of providing the Services to you. This license terminates upon cancellation of your subscription and deletion of your account.
You are solely responsible for ensuring that your collection, storage, and sharing of your customers’ personal data with ChurnAlert complies with all applicable privacy laws, including but not limited to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).
ChurnAlert owns all rights, title, and interest in and to the Services, including all software, algorithms, churn scoring models, interfaces, and documentation. These Terms do not transfer any intellectual property rights to you.
ChurnAlert treats your Stripe API key and your customer data as confidential information. We will not disclose your confidential information to any third party except: (a) to our service providers (Supabase, Resend, Vercel) as necessary to provide the Services, each of whom is bound by confidentiality obligations; (b) as required by applicable law or court order; or (c) with your express written consent.
PLEASE READ THE FOLLOWING SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND THE COMPANY HAVE AGAINST EACH OTHER ARE RESOLVED.
Governing Law. Any disputes arising out of or related to these Terms, including our Site and Services, shall be governed and construed in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada, regardless of principles or conflicts of law.
Jurisdiction/Venue. Any disputes arising out of or related to these Terms, including our Site and Services, shall be brought within the Province of Alberta, Canada.
Class Action Waiver. YOU AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE SOLELY BETWEEN YOU AND THE COMPANY. YOU AGREE TO WAIVE THE RIGHT TO LITIGATE IN COURT OR ARBITRATE ANY CLAIM OR DISPUTE AS A CLASS ACTION. YOU AGREE THAT YOU WILL ONLY MAKE CLAIMS AGAINST US IN YOUR INDIVIDUAL CAPACITY, AND CANNOT MAKE CLAIMS AGAINST US AS A MEMBER OF A CLASS OR AS A REPRESENTATIVE.
Claim Limitations. To the fullest extent permitted by law, you agree that any claim or cause of action arising out of or related to your use of the Services must be filed within one (1) year after such claim or cause of action arose. If not filed within that time, the claim is permanently barred.
Agreement to Arbitrate. You agree that any dispute or claim arising out of or relating to your use of the Site or Services provided by the Company, including without limitation any communications, purchases, or interactions, will be resolved exclusively through final and binding arbitration, rather than in court, except that either party may bring a qualifying claim in small claims court within the Province of Alberta, so long as such matters remain in such court and proceed only on an individual (non-class, non-representative) basis.
The arbitration will be conducted in accordance with the Arbitration Act (Alberta) and the rules of the ADR Institute of Canada. The arbitration will be conducted before one arbitrator with substantial experience in resolving commercial contract disputes. Your rights will be determined by a neutral arbitrator and not a judge or jury.
You and we must abide by the following rules: (a) ANY CLAIMS BROUGHT BY YOU OR US MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING; (b) THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, AND MAY NOT AWARD CLASS-WIDE RELIEF; (c) the arbitrator will honour claims of privilege and privacy recognised at law; (d) the arbitration will be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitral award; (e) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (f) each party shall bear its own legal fees and expenses unless there is a statutory provision that requires the prevailing party to be paid its costs.
Consumer Protection. Nothing in these Terms is intended to limit or exclude any rights you may have under the Alberta Consumer Protection Act or other applicable consumer protection legislation.
This Agreement remains in effect while you access or use any part of our Services. We may, at our sole discretion, suspend or revoke your access to our Services, or terminate this Agreement at any time and for any reason, including if you violate any part of this Agreement. For serious violations including illegal use or fraud, termination may be immediate without prior notice.
If this Agreement is terminated: your right to access or use the Services will end immediately; your data will be deleted from our systems within thirty (30) days; and all provisions of this Agreement that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We reserve the right to change, modify, revise or amend these Terms of Service at any time. Should any material changes occur, we will notify you via email at least thirty (30) days before the changes take effect. The most recent version will always be posted on our Site. Your continued access and/or use of our Services following the effective date of the updated Terms constitutes your acceptance of those changes.
Questions or concerns about these Terms should be sent to us at: hello@churnalert.ca, Province of Alberta, Canada.